Return Policy
We want you to have a smooth and satisfying shopping experience. Please review our Return Policy below for guidelines on returns or exchanges:
Conditions
To be eligible for a return, the item must be in unused and original condition with all tags and packaging intact.
Initiating a Return
Contact our Customer Service team within 30 days of the delivery date to initiate a return request.
Provide your order number, details of the item you are returning, and the reason for the return.
Return Authorization
Once we receive your return request, we will provide you with instructions on how to proceed with the return process.
Unauthorized returns may not be accepted, so please ensure approval is obtained before sending any item back.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping service to ensure safe and timely delivery of returned items.
Refunds and Exchanges
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.
Refunds will be made to the original form of payment, while exchanges are subject to product availability.
Refund arrival time: about 3-5 working days.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately and attach relevant photos for further assistance.
We will work hard to resolve the issue by offering a replacement, exchange, refund, depending on the case.
If you have questions or want to initiate a return, please contact our team at any time to answer any questions or concerns related to our return policy.
Our goal is to the return process as simple as possible while ensuring that you are satisfied with your purchase. Thank you for choosing our online clothing store to meet your shopping needs.